Patient care is too important to suffer under central planning

Canada rations care with wait times, limited investment in technology, and by using family doctors as “gatekeepers” to service

Shawn WhatleyDoctors frustrate governments. They think too little about how much health care costs and too much about their patients who need help.

The government of Ontario and the Ontario Medical Association arrived at a mediated Proposed Physicians Services Agreement (PPSA) this month. Doctors started to vote on it yesterday, with voting ending on March 27.

On March 28, we will find out whether doctors will accept the agreement or send it to arbitration.

Labour negotiations give government its best chance to manage the $14 billion spent in Ontario on medical services (2020-21). Contracts offer a way to control doctors’ behaviour. Medical services agreements are the heart of central planning in Canada.

Government doesn’t care about doctors’ incomes, nor should it.

When it comes to medical services, government cares about spending and access. When it comes to negotiations, politicians care about labour peace and avoiding awkward headlines.

Doctors and government negotiated (fought) through much of 2021 to arrive at a mediated labour contract covering April 1, 2021 to March 31, 2024. The PPSA throws another $1.1 billion at doctors over the next three years. Total spending on physician services should reach $16.2 billion by 2024, an estimated 4.8 per cent increase.

Spending always takes centre stage in negotiations. Government demands predictability, while doctors demand that spending be based on patients’ needs, not budgets. The two sides rarely agree.

After fighting about funding, labour talks turn to how fees direct care.

Pre-COVID, government refused to pay for virtual care except on its clunky, time-consuming Ontario Telemedicine Network platform. Very few doctors bothered with it.

Keep an Eye on Ontario

COVID forced government to pay for virtual care beyond its preferred platform. As expected, patients loved being able to speak with their doctor on the drive to work instead of taking a day off work to meet in the clinic.

Government hates the idea.

Calling your doctor anytime from anywhere is far too easy. Canada rations care with wait times, limiting investment in technology, and using family doctors as “gatekeepers” to service. Virtual care not only removes essential brakes on spending but also adds grease to the rails.

But now, the public has a taste for virtual care, and government knows it. So instead of blocking virtual visits, government took steps to limit access to put the brakes back on the spending train.

Virtual visits must be by video to qualify for full payment. Telephone calls only receive 85 per cent of the posted fee. No more convenient calls while commuting to work.

Government insists that video adds value – never mind the camera could be out of focus or pointed at the ceiling. During the pandemic, many elderly patients could not figure out how to allow incoming calls from a ‘No Caller ID’ number, never mind managing an iPhone.

As inflation runs over five per cent, the PPSA might be one of the worst offers doctors have ever seen.

Just before the pandemic, government passed Bill 124. Public sector salaries remain capped between May 1, 2020 and April 30, 2023. Protecting a Sustainable Public Sector for Future Generations Act, 2019, has a “moderation period [which] mandates increases be limited to one per cent.”

Bill 124 does not mention physicians. However, physicians do fall into the public sector.

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Physicians run small businesses, with office overhead consuming around 40 per cent of total billing. General inflation runs at five to seven per cent currently, but inflation on medical office overhead has outpaced general inflation for several decades.

Boards of arbitration care about perceived labour fairness, not office overhead.

Medical contracts turn labour negotiations upside down. In other sectors, labour contracts centre on salaries and benefits. Salaried workers want more money, and management wants to give workers less. Overhead is irrelevant.

In Canada, the tables are flipped. Management (government) is salaried, and labour (doctors) are self-employed. In medical negotiations, labour cares about overhead, and labour lawyers don’t know what to do with it. It seems to short circuit their usual mindset.

The government’s response to any mention of overhead has always been the same: doctors can work harder if they don’t like the contract. This is like telling workers to get a part-time job –  absurd in any negotiation outside medicare. Arbitrators seem to think it makes good sense for doctors.

At some point, voters will need to break the iron triangle between government, the medical profession, and labour groups. Patient care is too important to suffer under central planning. Change will only come when we realize that contracts are more about control than income.

Shawn Whatley is a physician, past president of the Ontario Medical Association, and a Munk senior fellow at Macdonald-Laurier Institute. He is the author of  When Politics Comes Before Patients – Why and How Canadian Medicare is Failing.

Shawn is a Troy Media Thought Leader. For interview requests, click here.


The opinions expressed by our columnists and contributors are theirs alone and do not inherently or expressly reflect the views of our publication.

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